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Tag: customer service

The Power of Follow-Up: Why Consistent Customer Outreach is Crucial for Business Growth

In this episode, we dive into the importance of consistent customer  follow-up for businesses. We explore how follow-up can help build  stronger relationships with customers, increase customer loyalty, and  ultimately drive business growth. We discuss the different methods and  tools businesses can use to follow up with customers, including email  marketing, phone calls, and social […]

Digital Customer Service: the 10 Cornerstones

Customer service is about solving the problems of your customers. Now, companies have to manage customer service across multiple channels. When people have a negative experience online, they blame the company. Not responding to customers on review sites and social media is worse than having a phone line that goes unanswered, because there are thousands […]