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Tag: customer experience

Crafting Personalized Customer Journeys: A Webinar Exploration

In the dynamic realm of digital marketing, the key to unlocking customer loyalty and satisfaction lies in personalizing the customer experience. Join us on February 14th, 2024, at 1:00 pm EST for our upcoming webinar, “Personalizing the Customer Experience.” This enlightening session is meticulously crafted to guide you in creating a customer-centric culture within your […]

Digital Customer Service: the 10 Cornerstones

Customer service is about solving the problems of your customers. Now, companies have to manage customer service across multiple channels. When people have a negative experience online, they blame the company. Not responding to customers on review sites and social media is worse than having a phone line that goes unanswered, because there are thousands […]